Author: Martina Vincenzi

Moving from commercial aviation into Business Aviation isn’t about starting again. Commercial cabin crew already bring valuable experience in aviation, safety, service and passenger care. The transition is about...

What does professional curiosity really look like in Business Aviation? Curiosity isn’t about asking endless questions or challenging everything around you. It’s about wanting to understand. It can mean...

What does consistency really mean in Business Aviation? It doesn’t mean performing perfectly every day, or handling every situation in exactly the same way. Every flight is different. Energy...

What is the difference between responsibility and ownership? In Business Aviation, being responsible for a task is important, but ownership goes further. It means recognising when something needs attention,...

Being professional doesn’t mean you never get frustrated. A delayed departure.A catering issue.A demanding passenger.A long duty day.An unexpected change of plan. These things affect us, and that’s completely...

In Business Aviation, anticipating a passenger’s needs is an essential skill. But there is a fine line between anticipation and assumption. The difference lies in observation, context and professional...

In Business Aviation, you may hear conversations, notice personal details and become aware of aspects of a passenger’s private life that were never directly shared with you. But knowing...

Adaptability is one of the most underrated skills in Business Aviation. In this video, we explore why being adaptable isn’t about saying yes to everything, it’s about adjusting your...

Many aspiring VIP Flight Attendants believe communication is simply about speaking professionally. In reality, communication in Business Aviation is about much more than words. In this video, I explain...

What makes a great VIP Flight Attendant? Many people immediately think about service standards or technical skills. In this video, I share why I believe professional judgement is one...